Brands aspiring to remain relevant in the digital era, must consider building a solid online presence, as it opens up a world of opportunities for organisations in pursuit of business growth.
Let’s take a closer look at four of the most effective ways to build brand trust on social media.
- Social Media Presence
Considering that there are now more than 3 billion people using social networks across the world, it should be a big motivator for brands to reap the benefits of social media marketing. Brands on social media can capture the imagination of these users and potentially convert them into loyal customers.
However, with so many different social media platforms, it is vital to implement a strategy that considers the most suitable platform. To thrive on social media, brands must maintain a consistent voice and tone throughout. This is a critical component of formatting a corporate identity and brand personality online.
- Market with Purpose
Content marketing is an effective way to grow a brand’s online presence. However, with an information overload on the internet, you must provide content that has purpose.
Instead of adding to the noise, brands must invest in producing high-quality content that will engage the audience. It must leave them with enough insight into the brand to make informed decisions regarding products and services offered. In the long-term, this will bridge the gap between consumers and the business, as people connect with the brand to stay informed.
- Have a website
In the age of digital marketing, a website is the foundation of building a successful online presence. Having a website can lead to increased customer trust. It’s an opportunity to showcase the business and the products and/or services that it offers.
A website has become a prerequisite for many businesses, as more people are relying on the internet to search for information. While other businesses may be relying on traditional marketing methods, a website also gives you a chance to appear on local searches. This is an opportunity to attract new customers who may not be familiar with your brand.
- Customer Reviews
In an internet driven society, many people are relying on reviews to make their decisions. Being responsive towards reviews will humanise the brand and show interested prospects that you genuinely care about meeting their needs.
Online customer reviews have become a great way for businesses to build brand credibility. These reviews can be turned into positive testimonials that can be published on the website and on social media platforms.
There was a time when businesses relied on traditional marketing tools such as print media, radio and television to reach their target market. In the digital world, organisations must now adapt their branding techniques to online audiences as information and communication technologies reshape the way we communicate. Traditional marketing is no longer enough, hence the need for brands to invest in digital marketing strategies to build a strong online brand presence. Building online brand awareness with well-planned strategies can make any business stand out from the competition.